Welcome to our Frequently Asked Questions page! Here you’ll find answers to common questions about our products, orders, shipping, returns, and more. If you don’t see your question here, feel free to contact us anytime.
Ordering
Q: How do I place an order?
A: Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: Can I modify or cancel my order after placing it?
A: Please contact us as soon as possible. If your order hasn’t been processed or shipped yet, we may be able to assist.
Shipping
Q: What countries do you ship to?
A: We ship across Europe to most countries, including Germany, France, Italy, Spain, and many others. See our shipping page for full details.
Q: How long will delivery take?
A: Delivery times vary by warehouse and shipping method, typically between 1 to 8 business days within Europe.
Q: Do you offer tracking for shipments?
A: Yes! Once your order ships, you will receive a tracking number and link by email.
Returns & Warranty
Q: What is your return policy?
A: You may return unused products within 14 days of receipt. Contact support to initiate the process.
Q: How long is the product warranty?
A: We offer a 24-month warranty on most products. Specific terms apply; please see our warranty page.
Q: What if my product is defective?
A: Contact us immediately with details and photos. We will assist you with repairs or replacement under warranty.
Payments
Q: What payment methods do you accept?
A: We accept PayPal, Credit/Debit cards, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes, we use secure payment gateways to protect your data.
For any other questions, please contact our support team at support@gvcoco.com. We’re here to help!
