Warranty Policy – GVBTOC
Standard Warranty
- GVBTOC offers a 24-month warranty on all products (starting from February 14, 2020), unless otherwise specified by EU law or product manufacturer.
- For defects within the warranty period, contact support@gvcoco.com. A return form will be provided. Once approved, the product can be sent for repair.
- If the defect is caused by the customer, GVBTOC will provide a cost estimate for repairs and return shipping.
- Warranty becomes void if:
- Warranty period expires
- The product is misused
- The product is modified or not in original condition
- Incompatible accessories or unsupported firmware/software are used
- Warranty applies to the main unit only.
Repairs
- To request a repair, email support@gvcoco.com.
- Include a brief description, short video or photo, serial number, and purchase invoice.
- We respond within 24 business hours.
Returns
- Orders can be returned within 14 days after receipt.
- Request a return form via support@gvcoco.com.
- Products must be unused, in original packaging, and include all accessories/manuals.
- Ship the item back within 7 days of return approval with tracking info.
- Returns under warranty use the same return form.
- Our return warehouse is located in Poland.
E-Bike & E-Scooter Warranty Scope
Note:
- Warranty does not cover accidental damage.
- GVBTOC does not supply CoC/ABE documentation.
- For issues after 14 days, contact the manufacturer or GVBTOC for assistance.
| Component Type | Part | Warranty Period | Conditions |
|---|---|---|---|
| Fuselage Structure | Frame | 12 Months | Free if cracked/broken due to natural causes |
| Folded components | 12 Months | Free if non-functional | |
| Handlebar | 12 Months | Free if non-functional | |
| Foldable stem | 12 Months | Not covered under accidental damage | |
| Disc brakes | 12 Months | Not covered under accidental damage | |
| Front Fork | 12 Months | Free if naturally cracked/broken | |
| Accelerator | 12 Months | Replaceable if non-functional | |
| Brake Device | 12 Months | Replaceable if non-functional | |
| Electronic Components | Battery | 6 Months | Replaced if capacity drops below 50% (not covered for water/accidents) |
| Controller | 12 Months | Replaced only if non-functional | |
| Display Meter | 12 Months | Replaced only if non-functional | |
| Motor | 6 Months | Replaced only if non-functional | |
| Charger | 12 Months | Replaced only if non-functional | |
| Remote Controller | 12 Months | Replaceable if non-functional | |
| Front/Rear Light | 12 Months | Replaced if non-functional | |
| Wearing Parts | Grip, Saddle, Pads etc. | 14–90 Days | Limited warranty for normal use |
Special Conditions
- Appearance Issues: Must be reported within 14 days of receipt.
- Human Damage: Collision, unauthorized repair, water ingress, overload, commercial use, etc., are not covered.
- Specification Updates: Minor product updates may occur without notice.
- Unauthorized Disassembly: Any private modification voids warranty unless manufacturer-approved.
Returns for E-Scooters and E-Bikes
- E-scooters: Return within 14 days (new); used items will incur damage deduction.
- E-bikes: Returns not accepted unless a main functional defect is verified.
- Customers must submit photos/videos and tracking within 5 days after return approval.
Missing Parts & Appearance Defects
- Must be reported with photos/videos within 7 days of delivery.
- GVBTOC will send missing or replacement parts where applicable.
Range Disclaimer
- Test conditions: flat road, 55kg load, constant speed.
- Real-world mileage varies with terrain, weight, speed, etc.
Warranty Repairs
- Manufacturer may use refurbished or reconditioned parts.
- Alternatively, full unit replacement may be offered.
For questions, please email support@gvcoco.com.
